Terms & Conditions
 
These Terms and Conditions of Hire are a contract between BlueBoo UK Limited also known as Bluebell House. Registered office: 242 Mill Lane, Dorridge, Solihull, West Midlands ,B93 8NU, address for correspondence: 242 Mill Lane, Dorridge, Solihull, West Midlands ,B93 8NU (“us”, “we”, “our”), and you the person making the booking and all adult members of your party who will be staying in any of our properties (“you”, “your”, “client”, “guest”). By making a booking or staying in one of our properties you agree to abide by these terms and conditions. The defined terms used in this contract are:
 
1. Scope
1.1. Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between BlueBoo UK Limited and either the client or any guest. You agree that the purpose of the letting is for a holiday, and therefore that you will not be entitled to any rights under any statutory provision including, without prejudice to the foregoing generality, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by the Housing (Scotland) Act 1988, Housing (Scotland) Act 2006, Housing (Scotland) Act 2014, Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.
1.2. Our rates are subject to change without notice unless otherwise agreed by us in writing.
1.3. VAT is charged as appropriate.
 
2. Agreement for Occupation
2.1. We permit you to occupy the property as a holiday letting for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the Property are your responsibility. See also your obligations under condition 10 below.
2.2. You must be 25 years or older when you book your accommodation.
2.3. We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.
2.4. You may arrive at your accommodation after 3.00 pm (except if stated differently) on the first day of your booking and, unless otherwise agreed, you must leave by 10:00 am on the last day. If you fail to arrive by 9pm on the day of the start date and do not advise us of late arrival, we may treat the booking as being cancelled by you.
2.5. If you want to increase your length of stay, we will do everything that we can, subject to the availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6. If the number of people permitted to occupy an property is exceeded (which would be in breach of Health and Safety Regulations), we reserve the right to move excess occupants.
 
3. Paying for your Accommodation
3.1. The following terms apply to payment: –
3.1.1. To secure your booking, payment must be paid in full at the time of booking. You hereby authorise us to take payment from your credit or debit card that you booked with. We draw your attention to clause 5.2 below concerning pre-authorisations which apply to your booking. All prices advised to you are inclusive of booking fees and charges unless stated otherwise.
3.1.2. Should the payment of the full amount not reach us at least fourteen (14) days before your arrival date, we reserve the right to cancel any bookings made. Any deposit paid will be forfeited.
3.1.3. If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of Scotland’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgement.
3.1.4. We expect the Property to be left in a reasonable state on departure, including rubbish being placed in outside rubbish bins, and soiled dishes being placed in the dishwasher. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
3.1.5. Smokers must vacate the property and premises should they wish to smoke.
3.1.6. Where there is evidence of guests smoking within the Property, we reserve the right to charge £150 for specialist cleaning as an Additional Charge.
3.1.7. Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.8. No daily housekeeping service is provided. Linens and bath towels are included in the property, daily maid service is not included in the rental rate.
3.1.9. Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
 
4. Loss and Damage; Security Deposit
4.1. Please ensure that you inspect the Property on check-in. Unless we receive notification otherwise within two working days of check-in, we will be entitled to assume that you have fully accepted that the condition of the Property is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
4.2. Risk of damage to the Property and its contents will pass to you on check-in and remain with you until the Property is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
4.3. A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Property being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.2, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.
 
5. Additional Charges
5.1. Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2. Where Additional Charges are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date unless the context otherwise requires.
5.3. If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
 
6. Changes to your Booking by us
6.1. In the unlikely event we have to cancel or make any changes to your accommodation, we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you, the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
6.2. We shall not be liable for changes, cancellations, or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.
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7. Cancellation / Alteration of your Booking by you
7.1. We will use our reasonable endeavours to accommodate your requests for alterations to your Booking, subject to the availability of accommodation.
7.2. If you booked through an Online Travel Agency (such as Booking.com or Airbnb), we will honour the terms of cancellation agreed in that booking.
7.3. If you wish to cancel the whole or any part of your booking and you notify us inwriting (see our contact details below) 5 days in advance of your date of arrival, no cancellation fee will be charged, and your deposit will be refunded (unless stated differently at the time of booking). It is your responsibility to ensure that we receive your notice of cancellation in time.
7.4. If cancelled within 5 days of your arrival date or in the case of a no-show, the total price of the reservation will be charged.
7.5. No refunds will be made for non-arrivals.
 
8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
8.1. We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
8.2. Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/ transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the Property. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
8.4. Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked, and possessions are left out of sight.
8.5. Property left in the Property will be kept for one week after departure or forwarded at the guest’s expense.
 
9. Keys
9.1. Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
9.2. If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
9.3. We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances, or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused, or there has been a serious breach of our house rules or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
9.4. On check-out, keys must be left in the key box (or the same place as the guest collected them from) and the accommodation must be left locked. Loss of keys will incur an Additional Charge.
 
10. Wireless Broadband Internet and Hardwire
10.1. Wireless Broadband Internet is usually available at our Property; however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access, or viruses. All usage of the broadband must be within normal usage amounts unless otherwise agreed.
 
11. Maintenance Callouts
11.1. Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.
 
12. Client’s Obligations
12.1. The client will guarantee the following: –
12.1.1. Guests will not keep any animals, insects, birds, or reptiles in the property, without our permission (given in accordance with Condition 3.1.10).
12.1.2. When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
12.1.3. Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.
12.1.4. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 10pm and before 8am can be reported to the local Council.
12.1.5. At the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition. The client will pay for the repair or replacement of such items of the fixtures, furniture, furnishings, and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.
12.1.6. Guests will use the Property for private residential purposes only and not for any business use.
12.1.7. Guests will not make any alterations to the property or attempt to make any repairs.
12.1.8. Guests will allow us or our authorised representatives permission at all reasonable times to enter the Property to inspect its conditions.
12.1.9. The client will not assign, underlet, sub-license, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in anyway.
12.1.10. Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
12.1.11. Guests will not hang on the outside of the property any flowerpot or similar object or any clothes or other articles.
12.1.12. Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us
12.1.13. Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the Property or during bad weather.
12.1.14. Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the Property.
12.1.15. Guests will not change any lock to the property or have any duplicate keys made.
12.1.16. Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents and shall desist from attempting to remedy such problem on their own.
12.1.17. Guests will notify us of any damage to the property or its contents as soon as is practicably possible.
12.1.18. Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.
12.1.19. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
12.1.20. Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
12.1.21. Guests will not play ball games inside or within the grounds of the Property.
12.1.22. The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
12.1.23. Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
12.1.24. Guests will not install any portable cooking appliances, camping stoves or similar items in the Property.
12.1.25. Guests will not behave in an abusive or threatening manner toward our staff.
12.1.26. You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the Property, except for personal injury or death caused by our act or omission.
12.1.27. Guests will ensure they take photos during CHECK IN of any existing damage if they are concerned that it may affect their security deposit and should email them on the day of check-in via the app. If photos are not received, any new damage (holes or dents in walls/ spillages on fabric throughout the Property/damage to electrical goods/ fixtures/ fittings/ flooring/ surfaces etc.) discovered post check-out will be charged against the security deposit.
12.1.28 Guests will not charge an electric vehicle, bike or e-scooter via a domestic charger at the property. 12.1.29 Guests will ensure use of any outdoor seat covers and cushions are put away in waterproof box/cover if it is raining and at the end of each day so they are not left outside overnight. Guests will inform of any spillages or stains on any seat covers and cushions both indoors and outdoors.  If outdoor cushions are left out overnight or in the rain a replacement fee of cushions could be charged.
12.1.30 Guests will not remove the ring doorbell battery or electric appliance for the ring doorbell at any time. 12.1.31 Guests will not remove appliances that have a label do not remove such as keyless door lock appliance, broadband box.

13. Termination of this Agreement
13.1. This agreement may be ended by us with immediate effect if: –
13.1.1. The accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or
13.1.2. The client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
13.1.3. We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.
13.1.4. The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
 
14. Health and Safety
14.1. We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and will result to the guest being asked to leave.
14.2. Guests should keep the Property free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests, or themselves to use.
 
15. Data Protection
15.1. We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation, and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.
15.2. The purpose for which we hold your personal data is to carry out this Agreement, and we do not pass information on to third parties save for this purpose. We may use cookies on our website for the purpose of monitoring website usage, and we will ask for your consent, but do ask that you inform us if you do not consent to the use of these cookies.
 
16. Complaints NS
16.1. All complaints should be notified as soon as possible to us (contact details below), and we will do our best to resolve them in a timely manner.
16.2. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing, and we will use all reasonable efforts to resolve the matter as quickly as possible.
16.3. You can also complain to the booking agent you used for your Property reservation.
 
17. Law
17.1. If the Property is in England or Wales, the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales. If the Property is in Scotland, the agreement between us and all matters arising therefrom are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.
 
18. Severance
18.1. If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.
 
19. Interpretation
19.1. In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: –
19.1.1. “Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
19.1.2. “Managing agent” “us” or “we” refers to Guest in Cases offering serviced Property on behalf of the property owners.
19.1.3. “Client” is the person who arranges the accommodation – they could also be the guest. 19.1.4. “Guest” is any adult authorised by us to reside at the property– they could also be the client.
19.1.5. “Property or property” is an accommodation managed by Guest in Cases on behalf of the owner(s) of it.
19.1.6. “Managing agent” “us” or “we” refers to Guest in Cases offering serviced Property on behalf of the property owners.
19.1.7. “Client” is the person who arranges the accommodation – they could also be the guest. 19.1.8. “Guest” is any adult authorised by us to reside at the property – they could also be the client.
19.1.9. “Property or property” is an accommodation managed by Guest in Cases on behalf of the owner(s) of it. TERMS & CONDITIONS
19.1.10. “Booking” means an offer from you to us to hire one of our Property on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
19.1.11. “Furniture and appliances” mean such furniture and appliances usually found within the Property and any other items which we agree to provide.
19.1.12. “Inclusive Services” means housekeeping service as determined with your booking agent, linen and towel change as determined with your booking agent, use of electricity, gas, water, sewerage, Council Tax.
19.1.13. The term “Serviced Property” means the following: – A fully furnished and equipped Property, accessed by corridors, stairwells, and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a weekly or fortnightly cleaning and linen service.
 
20. HOUSE RULES
Please bear in mind that the following house rules are to create an enjoyable atmosphere for everyone and to maintain the quality and standard of our property and service. These house rules are not aimed at the majority who will peacefully and respectfully enjoy our Property. We have put significant work into creating a great space for you to enjoy and we politely request your respect.
1. STRICTLY NO PARTIES. Our property is available for workers/groups/households to book under social distancing guidelines and enjoy respectfully. We do not tolerate misuse of the property for excessive noise and/ or partying. We will promptly be made aware of any excessive noise and Security will be called out to the property without hesitation to remove guest/s. The full security deposit will be charged against the removed guest/s.
2. Please respect neighbouring properties with quiet enjoyment between 10 pm and 8 am on weekdays. On weekends, any noise that could disturb neighbours should end by 11 pm.
3. To help us ensure guests are considerate of our neighbours, noise alarms may be installed in our property. These alarms alert us when the sound in our property reaches the levels which would disturb our neighbours. These must not be tampered with. We receive notifications when they are removed or turned off. In such cases, we will contact you immediately and politely request that they be re-attached. If you do not re-attach them as we requested, we will call the relevant security personnel and have you removed from the premises. Furthermore, we will capture your full security deposit.
4. We require a fully refundable security deposit to protect against damage. The security deposit will be double at the weekend and for groups of four (4) and above. Should the damages done to the Property exceed the security deposit, you will be called by our organisation and will be charged the exceeding amount. A complete breakdown of the extra charges will be sent to you afterwards.
5. Guests will ensure they TAKE PHOTOS DURING CHECK IN of any existing damage if they are concerned that it may affect their security deposit and should message them via the app on the day of check-in. If photos are not received, any new damage (holes or dents in walls/spillages on fabric throughout the Property/damage to electrical goods/fixtures/fittings/flooring/surfaces etc.) discovered post-check-out will be charged against the security deposit.
7. NO SMOKING UNDER ANY CONDITIONS. You will be charged £250 if the smell of cigarette smoke or evidence of smoking (cigarette butts, ash etc.) and/or other illegal substances are found after your stay. If smoking within the Property/building/premises is discovered during your stay, you will be asked to leave the Property without any refund. If you are a smoker, please ensure that smoking takes place outside of the property and off the premises. Any tampering with the smoke alarm will result in us claiming the whole security deposit.
8. Please take care of your keys. Lost/unreturned keys will be charged £250 due to the requirement of changing locks for security reasons.
9. Check-out and check-in times are 10:00 AM and 3:00 PM, respectively.
We will not accommodate any late check-ins or check-outs. If you check out late, you will be charged for an additional night against your security deposit. Our check-in time is from 3:00 PM to 9:00 PM only to ensure that our Guest Management Team can assist with any queries as the office closing time is at 09:00 pm. If you do check-in after 9:00 pm, unfortunately, our Guest Management Team will be unable to assist, and we would require all guests to thoroughly read through their check-in instructions. If you are arriving late, under no circumstances should you ring any Property of the building to let you in or any onsite staff as they will not be able to assist you in any way.
10. AGE RESTRICTIONS. The minimum age for check-in is 25. Children of any age are only allowed to stay if they are with their parent or legal guardian.
11. INJURIES AND LOST ITEMS. The host takes no responsibility for any injuries that guests might have caused to themselves during their stay in the Property. Please call an ambulance on 999 for any emergencies. Guests are obliged to keep their belongings and valuables safe and must always lock the door when leaving the Property or for the night. We take no responsibility for any lost items caused by neglect by any guest.
 
LIST OF ADDITIONAL FEES AND PENALTIES
 
Additional cleaning upon departure £250
 
Evidence of smoking £250
 
Evidence of charging car, bike or e-scooter £250
 
Maid service with linen change £120
 
Failing to put away outdoor furniture cushions and covers. £50
 
£20 per reservation
 
Loss or damages
Depending on the amount of the loss and/or damage upon proof.
 
Failing to pay any additional charges: £50
Calling after 6:00 PM for an extension: £25
Not leaving keys in the designated location specified in the check-in and check-out instructions upon checkout: £150
£250 Loss of key
£200 for an emergency callout for an emergency locksmith
£60 for an unrequired callout
£60 for an unrequired maintenance callout.
Up to £250 for cleaning of spillages, stains, water damage to outdoor and indoor cushions and seat covers and throws both indoor and out.
 
Late Checkout:
£30 for the first hour plus £25 every following hour
Check-out after 10:00 AM
 
Tampering of smoke alarm, Ring Doorbell or Noise alarm : £200 per item.
 
Thank you,
Bluebell House